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Exam overview

SAP C_C4H51_2405 Exam Dumps

Vendor

SAP

Exam Code

 C_C4H51_2405

Actual Exam Duration

 180 Minutes

TOTAL QUESTIONS

80

Exam Name

 SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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Exam practice

Exam Q&A

Select an option, then click Show Answer.

Q1:

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A: Sales contract

B: Maintenance plan

C: Custom fields

D: Priority

Correct Answer: B, D

Q2:

Which tool should you use to rename the Tickets facet?

A: Language Adaptation tool

B: Workflow with a Field Update action type

C: Page Layout tool

D: Adaptation tool

Correct Answer: A

Q3:

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

A: Automatic time recording can be done by choosing 'Start recording' and 'Stop recording'.

B: Time sheets can be submitted for approval.

C: You can activate Microsoft Outlook integration for time recording.

D: Code list restrictions are not possible for the Time Type field.

E: Time recording can be done without assignment to a ticket.

Correct Answer: B, C, E

Q4:

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A: Add a reference to a service contract

B: Add a reference to an account

C: Use email as a response to a ticket

D: Add an account team member

Correct Answer: A, B

Q5:

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A: Countries, scoping, activating dashboard designer

B: Countries, scoping, live activity configuration

C: Countries, business processes, integrations

D: Countries, business processes, business users

Correct Answer: C

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