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Exam overview

Salesforce Certified Business Analyst (BA-201) Exam Dumps

Vendor

Salesforce

Exam Code

(BA-201)

Actual Exam Duration

 105 Minutes

TOTAL QUESTIONS

311

Exam Name

 Salesforce Certified Business Analyst

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Exam practice

Exam Q&A

Select an option, then click Show Answer.

Q1:

Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome. How can the BA put this into action before the first requirements workshop?

A: Navigate the client's online purchasing process.

B: Research the background of the client's Salesforce team.

C: Develop preliminary technical specifications.

Correct Answer: A

Q2:

Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process. Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK’s goals, opportunities, and pain points?

A: Sales manager

B: Chief financial officer

C: Supply chain manager

Correct Answer: C

Q3:

After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo. * The stakeholder was Impressed with how easy it was to create reports about their Opportunity data. * The stakeholder noticed a misspelled column name in the Opportunity Funnel report. * The stakeholder wants to add five additional fields to the Opportunity Funnel report. Which actions should the BA take?

A: Thank them for their feedback, update the misspelled column name in the QA org, and log an enhancement for the five additional fields.

B: Thank them for their feedback, log a bug for the misspelled column name, and add the five new fields to the report in the QA org.

C: Thank them for their feedback, log a bug for the misspelled column name, and log an enhancement for the five additional fields.

Correct Answer: C

Q4:

The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet. What should a business analyst recommend to ensure UAT result are document security.

A: Give all stakeholder the ability to edit the shared spreadsheet.

B: Ask each tester to admit share spreadsheet.

C: Enable history y in the shared spreadsheet.

Correct Answer: C

Q5:

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO’s org to find out which pages are the slowest to load when using the app on the phone. What is the first step the BA should take to help resolve the issue?

A: Create a new page layout for the phone.

B: Use performance analyzer to view the assessment.

C: Confirm steps to reproduce the issue.

Correct Answer: B

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