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Exam overview

Cisco 500-052 Exam Dumps

Vendor

Cisco

Exam Code

 500-052 UCCXD

Actual Exam Duration

 60 Minutes

TOTAL QUESTIONS

50

Exam Name

 Cisco Unified Contact Center Express

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$ 40

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Exam practice

Exam Q&A

Select an option, then click Show Answer.

Q1:

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

A: Write Document

B: Place Call

C: Send HTTP Response

D: Cache Document

E: Create URL Document

Correct Answer: C, D

Q2:

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

A: 2 ms

B: 50ms

C: 10 ms

D: 80 ms

Correct Answer: D

Q3:

Which phones must be associated to the RmCm application user account?

A: all phones

B: none, because that user account is not used for phone association

C: only agent phones that are used with the Cisco Finesse agent desktop

D: only Cisco Finesse IPPA phones

Correct Answer: C

Q4:

A preview outbound dialer uses which source and destination resources?

A: the personal line of the agent to the customer

B: the ACD line of the agent to the customer

C: a CTI port the agent this is redirected to the customer

D: a CTI port the customer

Correct Answer: B

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