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Exam overview

Cisco 100-140 Exam Dumps

Vendor

Cisco

Exam Code

 100-140 CCST IT Support

Actual Exam Duration

 50 Minutes

TOTAL QUESTIONS

42

Exam Name

 Cisco Certified Support Technician (CCST) IT Support

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Exam practice

Exam Q&A

Select an option, then click Show Answer.

Q1:

A user reports the following: I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can’t open the app. You need to tell the user where to go to grant the necessary permissions to the application. Which feature should they use?

A: Passwords > Security Permissions!

B: Desktop & Dock

C: Users & Groups > Add Group

D: Privacy and Security

Correct Answer: D

Q2:

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present. Which remote access application is best suited for this task?

A: Virtual Network Computing

B: Remote Assistance

C: Remote Desktop

D: Remote Management

Correct Answer: C

Q3:

Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.) Note: You will receive partial credit for each correct selection.

A: Marital Status

B: Fingerprint

C: Email Address

D: Gender

E: Race

F: Date of Birth

Correct Answer: B, C

Q4:

A network technician suspects that a client’s Windows computer is not correctly connecting to the office network. To diagnose the issue, the technician runs the ipconfig command on the client’s computer. Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)

A: The encryption type used by the Wi-Fi network.

B: The IP address assigned to the computer.

C: The wireless network SSID.

D: The firewall settings currently applied.

E: The default gateway address configured on the computer.

Correct Answer: B, E

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